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Club Etiquette

We believe in creating health & wellness spaces that feel like a second home. The club experience is the responsibility of all community & team members.

Member Code of Conduct

Creating a Safe Space 

At Altea, we believe in fostering a space that is free from harm, bullying, and harassment. Our dedicated team members and members work hard to ensure Altea is a place where everyone feels welcome and safe.  

Embracing Respectful Conduct 

Respectful conduct is the key to our thriving community. Let’s keep the atmosphere positive and friendly by refraining from foul language, aggressive behaviour, or threatening actions. Together, we create an environment where everyone can enjoy their fitness and wellness journey. 

Prohibited Conduct 

To maintain the integrity of our community, we kindly ask everyone to refrain from the following:

 
  • Any behaviour that is unruly, disruptive, threatening, or violent in nature. 
  • Engaging in illegal conduct within our premises. 
  • Causing damage to property or personal belongings. 
  • Displaying signs, symbols, or images that are threatening, abusive, or discriminatory. 
  • Using our space for commercial purposes without authorization. 
  • Attempting to enter the property without permission or falsifying entry through membership sharing. 
  • Possession of weapons of any kind, including knives, pepper spray, stun guns, concealed weapons, and firearms. 
  • Disregarding requests from our team members or management. 
  • Possession of alcohol not purchased within Altea. 
  • Smoking, including e-cigarettes or vaporizers.

Your Commitment Matters 

Each individual at Altea shares the responsibility of maintaining a safe and inviting atmosphere. By following these guidelines, you contribute to a positive environment that empowers everyone. 

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Arriving at the Club

Get Set for Success

Picture Perfect – We’re all about putting a face to the name – you’ll need to snap a photo for your file. Guests, please bring along a valid ID to join us for the day. 

Membership Access  – Your membership is your golden ticket. No sharing, though – it’s all about you and your journey. Keep your membership identification handy every time you enter the facility. When you arrive, don’t forget to scan your membership identification with the front desk team. 

Account StandingEnsure your account is in good standing for uninterrupted access to all our services. 

Membership HoldsIf you’re hitting pause on your membership, remember your hold means a break from the Club. No access during this time, but we’ll be here ready to welcome you back when your membership is set to resume. 

Membership VarietyWe believe in catering to your unique needs, which is why we offer a variety of membership types, from Gold to Diamond and Signature to Prestige Clubs. Your key to multiple clubs depends on your membership type.

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Kids/Youth Programs

Mini-Member Etiquette

 

Keep It Healthy – If the little ones aren’t feeling great, we ask that you please keep them at home. We want to keep everyone in good health and limit the spread of germs.  

Extra Fun, Extra Cost – Our youth programs come with some amazing extras, but yes, there’s a cost involved. Once the payment is squared away, the fun begins. 

Registration RulesBefore your mini-me joins the fun, ensure they are registered. It’s the key to unlocking all the activities. 

Hang Around, ParentsWhile your mini-explorer does their thing, we ask that you hang around the club. We provide two hours of supervision. Special events might be the exception, so keep an eye out. 

Diaper DutyFor any diaper-related business, you’ll be asked to return to the Active Kids Club. Our team isn’t available to assist with the diaper business, but we have changing tables ready. 

Sign on the Dotted LineBefore the adventure begins, sort out the paperwork. The Active Kids Club Agreement and Rock Climbing Waiver are must-haves.  

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Change Rooms

Privacy & Comfort

Locker LogisticsLockers are on the house for day use, but they will be opened overnight, and anything left behind will find a new home. 

Clean SweepKeep it tidy, please. Toss your towel in the bin, give the sink a wipe – let’s leave it as clean as we found it. 

No Photo/VideoPrivacy matters. Phones and gadgets stay out of photographic and video modes in the changing rooms. 

RespectKeep it classy in the changerooms. Respectful behaviour and proper etiquette are required at all times.  

No Z’s, Spits, or RomanceSleeping, spitting, and any romantic gestures are a no-go. We’re here for our workouts. 

Family-Friendly ChangeroomsOur Universal Changerooms are Family-friendly and required for the kids. Children must be accompanied by a parent, guardian, or a responsible adult. 

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Personal Training

Accountability + Results

In-House Pros Only – We’ve got the experts in the house. Outside trainers are a no-go here. Our Personal Trainers have all the knowledge and tools to help you crush you goals. 

AccessPersonal Training is exclusive to active, in-good-standing members. Pay up before your session, and you’re good to go. 

Timing MattersLife happens. We get it. Cancel or reschedule 24 hours before your session, and we’re golden. Less notice? We are required to charge for the full session. 

Commitment, but with options  – Once you’re in, you’re in. Sessions are final and non-refundable, except where the law says otherwise. But if you can’t make it, you might be able to transfer or sell your sessions. Check the fine print. 

Trainer MatchupWe’ll work to match you with your dream trainer, but life’s unpredictable. We might need to switch things up. We will always do our best to deliver the best trainer experience for you. 

 

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Fitness Floor

Working Together

Keep It Neat – After your reps, gear goes back to its spot. It only takes a minute. 

Clean RoutineWipe down the equipment post-use.  

No Reservations, Just RepsNo holding spots. Let’s share the equipment – no equipment hoarding or reserving allowed. 

Gentle with the WeightsHandle those weights with care and avoid dropping them. 

Chalk-Free ZoneChalk stays out of the equation to keep the club mess-free. 

No SnackingFood takes a back seat on the Fitness Floor. Keep the snacks in your bag until after your workout. 

Hydrate SmartKeep your drinks in sealed, unbreakable bottles.  

Water Only Down the DrainFountains are for water only. Please do not pour powder-based substances down the drain. 

Locker Room StorageCoats, shoes, bags – they belong in the locker rooms. Let’s keep the floor clutter-free. 

Age CheckFitness Floor action is for ages 12 and up. Below that? We’ll catch you when you’re ready. 

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Studio fitness

Inspired For Action

Punctuality Matters – Timing is everything. To create the best studio experience for everyone, please arrive on time. Aim for 10 minutes before the class starts. Walk-ins get the green light 2 minutes prior, but sorry, safety first – no late entries after the warmup, typically 3 minutes. 

Exception Alert: Latecomers are prohibited in the HOT studio or during Yoga Fusion.  

Shoe Game RulesLeave the outdoor shoes outside, no outdoor shoes in Fusion and Hot Yoga studios. Shoes or sandals are required when passing through the club.  

Your SpaceReserve only the space and equipment meant for you – let’s keep it fair. 

MatsPlease try to bring your own yoga mat. Fusion Studios have mats, but for Hot Yoga, it’s BYO-mat policy. 

Listen & FollowFollow the leader – that’s the instructor. Listen to and follow their instructions. That is what they are there for.  

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SPa & Pool Area

Shower, Share & Shhhh

Shower FirstStart your experience off with a shower. Showering is required before diving into the pool, sauna, steam room, or spa. 

Lend a LaneFor our lap swimmers, a little extra space goes a long way. Stay clear of the swim lanes that are in use. 

Dress the PartKeep it classy! Proper attire is required in the sauna, steam room, and pool area. No birthday suits, or non-pool ‘fits allowed – let’s keep it comfy and welcoming. 

Sauna SerenityIn the sauna, no pouring water on the rocks and no touching the temperature sensor please. 

Aroma-Free ZoneLeave the essential oils at home. Our spa, steam room, and sauna come with their own delightful scents.  

Noise LevelsRespect the serenity of quiet spaces. Please keep the noise level down and stick to appropriate topics of conversation.  

No Photos/VideosCapture memories, not images. No snapshots or videos in the sauna, steam room, or pool area – let’s keep the focus on relaxation. 

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Diversity, Equity, Inclusion & Belonging

Unity in Diversity

We’re a community that embraces diversity in all its forms. From culture and ethnicity to gender, age, religion, disability, and sexual orientation – each unique aspect contributes to our community. By recognizing and respecting our differences, we create an environment where everyone can thrive. Treating one another with respect and dignity is at the core of our commitment to diversity. 

Inclusive SpacesWe’re on a mission to provide a space that warmly welcomes and supports all gender identities. As valued community members, we encourage you to champion the same inclusivity. Choose the changing room that aligns with your identified gender or where you feel most comfortable. Private change rooms are also available for those who seek additional privacy. 

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compliance with policy

Taking Responsibility

Bound by AgreementAs part of the Altea family, you’re connected by the terms and conditions outlined in your membership agreement and all Club policies. This includes, but is not limited to, the guidelines on this webpage. 

On the Ground and OnlineThese policies cover your conduct in every nook and cranny of Altea  – be it our Clubs, outdoor spaces, Active Kids Clubs, parking lots, sidewalks, or any online, virtual, or interactive platforms we offer. Whether you’re hitting the gym, attending events, or participating in our programs, services, or training, these policies stay in play on or off the premises. 

Action for ViolationsWe’re all about fair play. Any violation of our policies might lead to cancellation, revocation, or suspension of your membership. Let’s keep it within the lines and create the best wellness & social community in Canada!.