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We are beyond excited to welcome you to the Altea Ottawa community.
What are the hours of operation?
Altea Ottawa is open Monday to Friday from 5am to 11pm, and on weekends from 6am to 8pm.
Where is Altea Ottawa located?
Altea: Ottawa is located at 1660 Carling Avenue, Ottawa, ON, K2A 1C5.
The entrance to the club is located behind the building, accessible via Clyde Ave N. View map
What is a fitness + wellness club?
Altea is changing the face of Canadian health and fitness by bringing balance to the most important aspects of our lives – Health + Wellness + Community.
Our classes, amenities and services are designed to strengthen your physical, social and mental well-being.
You’re at your best when all of you is fully activated. There’s more to Altea because there’s more to you.
At Altea Ottawa, everything is offered under one roof:
• 9 boutique fitness studios offering 350 classes per week, including a dedicated Reformer Pilates studio and 2 exclusive LF3 Small Group Training Studios
• Best-in-class personal and small group training
• State-of-the-art cardio and strength equipment, including 17 Squat Racks equipped with Olympic Lifting Platforms
• Luxurious changerooms featuring steam cabins and saunas
• Family-focused Active Kids Club, featuring a 500 sq ft Mini Gym
• Aquatics centre with a 25 metre lap pool, hot tub and children’s pool (Opening Spring 2025)
• An indoor pickleball club with 6 courts
• A full-service Starbucks and Smoothie Bar to keep you nourished
• An exclusive women’s fitness suite
Will there be parking available?
Yes, complimentary parking is available to members of Altea.
Pro tip – Leaving the club and need to get to the 417? Turn left onto Clyde Ave N when exiting the club parking at the lights. You can then turn right onto Woodward Dr, right again onto Maitland Ave to access both the East and West 417 onramps.
What does ‘Reserving’ a membership mean in pre-sale?
Reserving your membership means you are guaranteeing your spot at the exclusive Membership Rate available on the date you sign up. You don’t pay anything until the club opens, but you are committing to the terms of the membership you chose. Memberships will automatically activate on the date of our Grand Opening, with payment being taken on that same day.
Is there a pickleball only membership?
At Altea we believe in purposefully designing our spaces to make fitness and wellness easy. We know that no ONE element is the only thing you need and therefore prioritize all facets of fitness and wellness. We want you to be able to play pickleball, build up your strength & balance and recover from those sessions all in one place. Our memberships are all-inclusive.
Is there a pool only membership?
At Altea, we prioritize all facets of fitness and wellness. All our memberships are all-inclusive.
Please note that our aquatics experience will be a part of Phase 2 of our grand opening. Spring 2025 will feature the release of the complete aquatics experience, including our 25m lap pool, hot tub and swimming lessons.
Can members of Altea Ottawa access other Altea clubs?
Platinum & Diamond members of Altea Ottawa will have complimentary access to all Altea locations. Gold members will have single club access, however Gold members have access to other club locations for 50% off the lowest Guest Pass rate available at that club.
What is included in my membership? What is extra?
Details about what each membership includes can be found here.
Diamond members have access to unlimited Reformer Pilates and LF3 Small Group Functional Strength Training.
All members have access to saunas and steam cabins.
Is there an age limitation for memberships?
Members must be 12 years old, or older. Minors may be asked to complete an orientation prior to using the club.
Do you offer Corporate Memberships?
Not currently. Altea Ottawa may consider offering this type of membership in the future. However, any future Corporate rates will not be as low as the current founding member offers.
Do you offer Student Memberships?
Not currently. Altea Ottawa may consider offering this type of membership in the future. However, any future student rates will not be as low as the current founding member offers.
How much will my rate increase after my initial term?
1. Founding member rates will remain consistent for a minimum of 12 months.
2. Founding member rates will always be the lowest rates offered by Altea.
3. If your membership remains active (without cancellation or transfer), any future rate increase(s) will be based on your existing rate (founders/opening) and not the current rack rate.
4. After the initial term of the agreement, your membership will become month to month and you can cancel any time with 30 days’ notice.
How does payment work? Do I need to pay now?
Payments are not processed until the day the club opens. By reserving your rate, you are guaranteeing the lowest rates available.
Can I put my membership on hold?
Freeze privileges are included in select membership types, including Platinum, Platinum Flex, Diamond and Diamond Flex memberships. If eligible, you may freeze your membership for up to 6 bi-weekly cycles per year. Membership Freezes must be taken in 2-week increments and must be requested 5 days in advance.
Membership Freeze Requests are submitted via an online form, accessible on the home page of MyAltea.Club.
Can I upgrade my membership?
Yes! You may upgrade your membership level at any time. Please note that all upgrades are subject to the membership options and rates available at the time of your upgrade. You will be required to pay the difference between your current membership and the upgraded membership.
What is your cancellation policy?
Altea members may provide cancellation notice once their initial 12-month commitment has ended (or at any time for Platinum Flex members). Altea Active requires at least 30 days cancellation notice.
During the pre-sale period, members may cancel their membership at anytime prior to Grand Opening.
Refer to your Membership Agreement for more details on your rights under the Business Practices and Consumer Protection Act.
What Recovery Amenities do you offer?
Altea is proud to offer a dedicated Recovery Lounge for our members. This lounge includes 6 Human Touch Novo XT Pro Massage Chairs as well as 6 Zero Gravity Chairs featuring Normatec Leg & Hip Attachments, as well as HyperIce Vibrating Technologies, including the Hypervolt, Vyper, Hypersphere & more! Access to the Recovery Lounge is based on your membership tier.
All members have unlimited access to both Saunas and Steam Cabins, each located in the women’s and men’s changerooms.
I want to work at Altea! How do I apply?
If you’re an individual who wants to be part of a vibrant team of go-getters who redefine and inspire a new way of exploring health and fitness, then we want to hear from you!
When you join Altea, you’re not just joining a team – you’re joining a family. We’re proud to bring together talented people who cultivate magic and mindfulness, embrace change, and build community.
Altea Team Members Receive:
– Competitive Pay
– Professional Development
– Benefits
– Complimentary Membership
Click here to learn more and submit your application!
What positions is Altea hiring for?
We have a wide variety of positions within the Altea! As we near closer to our club opening, more positions will become available. Click here to learn more about current openings, and to submit your application! If you don’t see the position you’re looking for, keep checking back, or email us at ottawa@alteaactive.com.
Can I apply for Altea in person?
We encourage all candidates to apply online. Click here to learn more and submit your application!
Do I need to be certified to be a Boutique Fitness instructor with Altea?
Yes, all Altea Boutique Fitness Instructors must hold valid certifications in the disciplines that they teach.
Do I have to have a valid CPR to teach Boutique Fitness with Altea?
Yes, all Boutique Fitness instructors must hold valid CPR to teach with Altea.
I’ve submitted my application, when should I expect to hear back from someone at Altea?
Thank you so much for your interest in joining our team. We’d love the opportunity to respond to all applicants; however, due to the volume, we are only able to respond to successful candidates.
Is first aid and CPR required to work at Altea?
Yes, for some positions. Some of our roles require it as part of their employment requirements, for example, if it is required to maintain a Personal Training certification. Other roles may require it for health and safety reasons such as openers/closers, and we offer support in obtaining these certifications.
What is the interview process with Altea?
We host a pre-qualifying interview with all successful candidates. This is an initial screening process we use to determine whether there is a potential match between the candidate’s qualifications and the role requirements. It is also an opportunity for the candidate to learn more about the role, our company, and our culture.
Following the pre-qualifying interview, we host a role-specific interview. This is a more in-depth evaluation of a candidate’s qualifications, skills, and experience with a detailed assessment of the candidate’s suitability for the specific requirements and demands of the role, ensuring that the selected candidate is well-equipped to excel in the position.
Does Altea offer personal training?
Absolutely! We offer 1-on-1 personal training and small group training programs. Our dedicated personal trainers are ready to work alongside you to motivate, educate and inspire results.
To learn more, please reach out to our team at ottawatraining@alteaactive.com.
How much does a personal trainer cost?
The price of our personal training packages is determined by the frequency and duration of the package, as well as the trainer’s experience level and educational background of the trainer. For more information, please reach out to our team at ottawa@alteaactive.com.
What should I bring to each session?
Bring gym clothes that allow you to move freely. Training shoes are more appropriate than running shoes for lifting weights. A water bottle is recommended.
Do personal training sessions expire?
Yes. Personal training sessions expire after one year.
How hard will I work during each session?
Your personal trainer will collaborate with you to determine your levels of perceived exertion. They will use the information you provide to ensure you are working hard enough to see results, but NOT in excess of what is safe or appropriate.
When can I expect to see results?
Working with a personal trainer can lead to positive changes in health, wellness, and overall energy in a matter of weeks. That said, more visible changes take months of consistency to accomplish.
How do I find the right personal trainer for me?
All of our memberships include a Road Map Session. During this session you will discuss your goals, exercise history and much more. At the end of this appointment, we will be able to recommend which trainer we believe would best suit your needs.
What if I need to cancel a session? How far in advance do I need to notify you so that I don’t get charged?
We have a 24-hour cancellation policy to help provide accountability in the journey toward accomplishing your goals. Personal training sessions cancelled within 24 hours will be charged.
How many times a week should I see a trainer?
Three sessions per week is optimal for seeing results, while two sessions per week can be effective if the client also completes workouts on their own. Our personal trainers will curate a plan to achieve results, meeting you at whatever stage of your journey you are on.
Will my training package renew automatically?
No. Your personal trainer will present renewal options near the end of your current package to continue training.
What is Reformer Pilates?
The Reformer is a sliding bed-like machine that uses springs and straps to create varying resistance. It makes movements more accessible for beginners while offering more of a challenge to advanced practitioners. There are so many movements and variations that can be used to challenge your whole body in a different, effective way. Reformer sessions are a great way to work the whole body while increasing mobility, strength, and core stabilization.
What type of Reformer do you have?
The Reformer used is the Allegro 2 Reformer by Balanced Body.
What are the benefits of Reformer Pilates?
Reformer Pilates develops a strong core while supporting and strengthening the torso, hips, shoulders and pelvic muscles. Reformer Pilates can provide a full-body workout, improving power, strength, flexibility, mobility, cardio and efficiency.
There are so many benefits, here are a few:
• Increase strength, flexibility and balance, which improves posture.
• Increases mobility
• Improves mental health
• Improves overall fitness
• Professional coaching delivering exceptional results in a safe and fun way
• Total body workout or body part focus
• Tones muscles
• Decreases joint pain
• Low-impact but high-intensity
• Improves core strength and stability
• Improves sports performance for runners, golfers, football, and the list goes on!
How often should I do Reformer Pilates?
By participating in Reformer Pilates 2-3 times per week you will see and feel noticeable results. Our expert coaches will motivate and guide you to get the most out of your sessions.
How long before I will see results?
Some results will be immediate, such as feeling more energized, and stronger. Like any other program, results will vary based on the individual. Commitment, consistency and effort will determine the level of results you will see.
What do I wear on my feet?
It is mandatory to wear anti-slip socks so you don’t slip. These can be purchased at the pro shop, or you may bring your own.
What is the cancellation policy?
If you cancel outside the allotted window (24 hours for Private and Semi-Private Sessions), you will lose the session credit. It is counted as one of your sessions attended.
If you cancel outside the allotted window (12 hours for Small Group Classes), you will be charged a fee of $15 + tax.
What is LF3?
LF3 stands for Lifestyle Fitness, based on three core pillars: Be Strong | Be Healthy | Be Resilient.
LF3 is Altea’s results-based, small group training and digital fitness solution. Think of LF3 as the place to go to get a customized 7-day training plan based on your goals and use small group training sessions to reach those goals. LF3 is bridge between personal training and studio fitness classes. You will experience the energy of group, with the individual coaching of personal trainers. LF3 has two different studios, one focusing on strength while the other prioritizes conditioning. Studio 1 will have lots of weights, bars and plates, while studio #2 has 20 treadmills and functional fitness equipment pieces. You will never do the same workout twice with LF3, each day of the week will be a totally different variation of strength or conditioning based on the training phase the coaches are guiding our members through.
Will I be sharing equipment in the LF3 studio?
No, you have your own equipment. We have 20 individual Pods fully equipped with everything you will need for your session.
I haven’t trained with weights before, is this right for me?
Of course! Our team of highly trained coaches are ready to work with and teach you how to safely perform all movements. Your Rx will also be able to customize which classes/coaches are best suited for your needs. Many clients find pairing 1/1 and LF3 is the quickest road to their fitness goals!
How far in advance can I book LF3 Sessions?
LF3 sessions can be booked 7 days in advance.
What if I’m not a running-pro, can I still do classes in studio 2?
Yes, you can still attend those classes even if you aren’t overly comfortable running. Modifications can be made by your coach to accommodate injury or ability levels. Note* The classes DO require the ability to run and they are designed with that in mind. If you require modifications, the efficacy of the workout will be compromised. We encourage that you are at minimum comfortable jogging for a minimum of 15 minutes continuously.
What is your cancellation policy?
With only 20 spots available, we need to ensure members show up to booked spots as it takes away from another client. Booked sessions not attended or cancelled inside of 8 hours prior will incur a $15 late cancel fee.
Can I still attend a session if I am late?
The warm ups are designed to reduce the risk of injury therefore for safety therefore arriving after the warm-up will result in late comers not being permitted to join the session.
How can I track my progress?
Diamond members will receive a 30 minute follow up Rx session every 6-8 weeks to continue to track their progress.
Are Small Group Training classes worth it?
Yes, small group training classes can be worth it for many people looking to improve their physical fitness and achieve their goals. Here are some reasons why:
Personalized attention: With smaller class sizes, trainers can provide more individualized attention and instruction, helping participants to improve their form and technique.
Motivation and accountability: Group training classes can provide a supportive and motivating environment, where participants can encourage and push each other towards their fitness goals.
Cost-effective: Small group training classes can be a more cost-effective alternative to one-on-one personal training sessions.
Social aspect: Group training classes can be a great way to meet new people and build a sense of community around fitness.
Variety of exercises: Small group training classes can offer a variety of exercises and workouts, which can help keep participants engaged and challenged.
Will there be supervised childcare in the Active Kids Club?
Yes! Finding time for self-improvement can be challenging when you have little ones, but it’s so important. We have invested in a supervised children’s activity centre available to you when you’re using the facility. The Active Kids Club has a dedicated quiet room, an interactive play zone, an arts and craft area, and so much more! Your kids will love spending time here.
What are the hour of operation for the Active Kids Club?
Active Kids Club is currently scheduled to operate on weekdays from 8am-7pm and Weekends from 8am-1pm.
What ages do you accommodate in the Active Kids Club?
Our Active Kids Club welcomes mini members and guests aged 0-11.
Do I have to stay in the building when my child is in the Active Kids Club?
Yes, guardians must stay in the building during their child’s visit at the Active Kids Club.
How long can my child stay in the Active Kids Club?
Mini-members are welcome to enjoy the Active Kids Club for a maximum of 2 hours per visit.
How far in advance can I book a spot in Active Kids Cub?
Booking is determined based on the parent’s membership type
Diamond: 7 days
Platinum: 5 days
Gold: 2 days
Do I have to book an appointment for the Active Kids Club?
Yes, you can book a spot in advance for your child using our booking platform. Drop-In spaces may be available but we recommend booking in advance.
Do you have a maximum amount of kids you can take at one time in the Active Kids Club?
Yes, the Active Kids Club abides by registered daycare ratios to ensure an extra layer of safety.
Does the Active Kids Club team change diapers?
No, Active Kids Club team members do not change diapers. If your child requires a change, we will give you a call!
Is there a bathroom in the Active Kids Club?
Yes, we have a spacious bathroom with a change table in the Active Kids Club.
When will the pool open?
Our aquatics experience will be a part of Phase 2 of our grand opening. Spring 2025 will feature the release of the complete aquatics experience, including our 25m lap pool, hot tub and swimming lessons.
You’ve advertised 350+ weekly fitness classes. Are they included with my membership?
All members have full access to best-in-class boutique offerings within the club, including the Cycle Studio, Hot Yoga Studio, Fusion Studio, Signature Studio, and Boxing Studio. Experience an amazing array of classes, including AntiGravity Fitness, Boxing, Yoga, Strength and more!
The LF3 Small Group Functional Strength and HIIT Studios and Reformer Pilates are an experience reserved for the Diamond Membership only. Gold and Platinum members may purchase class packages for Reformer Pilates, subject to availability.
How often does your fitness schedule change?
The schedule is seasonal with slight changes for Summer/Fall/Winter/Spring. It will also adjust based on member feedback to ensure that Altea is always delivering the best possible experience.
Does Altea cater to all age groups and fitness levels?
Yes, all classes provide progressions and modifications to make our classes accessible for all levels. Our expert instructors will help you through your journey and help crush your goals.
Can guests attend boutique fitness classes?
Yes, as long as they are 12 years old or older, a current member or visitor with a valid Guest Pass may join. Please note that guests are limited to walk-in availability for studio classes and Guest Pass access may be limited at times to protect the experience of the membership community.
How do I book my boutique fitness class? Can I simply walk-in?
Classes can be booked via MyAltea on a first-come, first-serve basis. Booking access is based on your membership tier. Drop-ins are accepted to each class if there is space available.
How early should I arrive to my class?
It is strongly recommended you arrive a minimum of 5 minutes early to your class. Late arrivals will not be accepted and as of the class start time, any available spots will be given to members at the studio on the waitlist or hoping to walk-in.
What if I need to cancel a class I previously booked?
If you are not able to make the class, we ask that you cancel 8 hours prior to the class start time to ensure other members have enough notice to attend the class. Cancellations within the 8-hour window will be considered a late cancel. As spots are limited, late cancellation charges do apply.
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