We are committed to complying with the Accessibility Standard for Customer Service under The Accessibility for Manitobans Act. Our policies, practices and measures reflect the principles of dignity, independence, integration, and equal opportunity for people with disabilities. If a barrier to accessing our goods or services cannot be removed, we seek to provide alternate ways to access the goods or services. The following policy statements, organizational practices and measures are intended to meet the requirements of the Accessibility Standard for Customer Service. This policy applies to all team members, volunteers, and management.
We meet the communication needs of our customers, service recipients, clients and members.
We accommodate the use of assistive devices when customers, service recipients, clients, members, or others are accessing our goods, services or facilities.
We welcome support persons and we let the public know in advance if support persons have to pay admission or service fees.
We allow service animals on our premises.
To ensure barrier-free access to our goods, services or facilities, we maintain our accessibility features so they can be used as intended.
We welcome and respond promptly to feedback we receive on the accessibility of our goods and services. We document the actions we take to respond to the feedback we receive, and that information is available on request in a format that meets the individual’s communication needs.
We provide the required training on accessible customer service to team members, volunteers, and management. We are trained on:
How to interact and communicate with people who face barriers to accessing goods and services, use assistive devices, are assisted by a support person and/or are assisted by a service animal.
We keep a written record of our accessibility and training policies.
Our written documents include a summary of our training material and when training is offered.
We let the public know that our written policies are available on request.
Thank you for using the services of Altea Active. We strive to provide quality service that is accessible to our clients, visitors, and others who use our services. Your comments and concerns help us identify where changes should be considered and ways we can make our services more accessible.
If you or someone you know experienced difficulties related to accessibility while at our Altea Active location or using any of our services, please fill in this form with as much detail as possible about your experience.