Website Privacy Policy

Altea is committed to protecting personal information. This Website Privacy Policy explains how we collect, use, disclose and protect personal information when you visit an Altea website or submit a website form.

In this policy, “Altea,” “we,” “us” and “our” refer to the Altea companies that operate our websites and services.

This policy applies to Altea websites and website forms. It does not apply to information collected through the Altea member app, member portal, membership services or club operations. That information is governed by our Altea Member & App Privacy Policy.

Information we collect

Information you provide

When you submit a website form, we collect your first name, last name, email address and telephone number.

Information collected automatically

When you use our websites, we and our service providers may collect information about your visit using cookies, pixels, web beacons and similar technologies. This may include your IP address, device and browser details, operating system, approximate location inferred from your IP address, the pages you view, links you click, the website that referred you to us, and the date, time and duration of your visit.

How we use information

We use the information described above to:

respond to your request, including requests for information, tours, trials or other services;
send marketing communications, offers, events and updates where permitted by law;
understand how visitors use our websites, improve content and website performance, and diagnose technical issues;
measure the effectiveness of our marketing and advertising; and
protect our websites, prevent fraud and meet legal obligations.

If you give us your consent to receive promotional messages, you may withdraw it at any time by using the unsubscribe link in an email or contacting us using the details below. You may still receive non-promotional communications that are necessary to respond to a request you made.

Cookies, analytics and advertising

We use necessary cookies to operate our websites. We also use analytics and advertising technologies to understand website activity, measure campaigns and, where permitted, show advertising that may be more relevant to your interests.

You can manage non-essential cookies through our cookie-preference tool and your browser settings. Blocking or deleting certain cookies may affect website features. Choices made through a browser or advertising opt-out tool are generally browser- and device-specific.

How we share information

We may share personal information with service providers that help us operate our websites, process form submissions, manage communications, provide analytics, deliver or measure advertising, provide information-technology services, or protect our systems. These providers may process personal information only as needed to provide services to us and subject to appropriate safeguards.

We may also share information where permitted or required by law; to protect the rights, safety or security of Altea, our visitors or others; to investigate fraud or security incidents; or in connection with a proposed or completed business transaction.

We do not sell personal information to third parties for their own independent marketing purposes.

International processing

Our service providers may process or store personal information in Canada and the United States. Information processed outside your province or territory may be subject to the laws of that jurisdiction, which may permit access by government, law-enforcement, national-security or regulatory authorities in certain circumstances.

Retention and safeguards

We retain personal information only as long as reasonably necessary for the purposes described in this policy, to meet legal or business-record requirements, resolve disputes and enforce our agreements. We use safeguards appropriate to the sensitivity of the information, including administrative, technical and physical measures designed to protect it from unauthorized access, use, disclosure, alteration or loss.

Your choices and rights

Subject to applicable law, you may request access to or correction of the personal information we hold about you, ask questions about our privacy practices, or withdraw consent to non-essential uses of your personal information. We may take reasonable steps to verify your identity before responding.

Changes to this policy

We may update this Website Privacy Policy from time to time. The current version will be posted on our website with the “Last updated” date. Where required, we will provide additional notice or obtain consent.