Platinum Flex Membership Sales End At Midnight February 28!
Days
Hours
Minutes
Seconds
Platinum Flex Membership Sales End At Midnight February 28!
We are beyond excited to welcome you to the Altea Active: Liberty Village community.
Lost and Found
Items that are returned to the level 2 front desk can be identified and claimed in person during Guest Service Hours 8am-8pm daily.
Can I transfer my membership?
All memberships—except Platinum Flex & Diamond Flex—include transfer privileges within the original contract term. To confirm eligibility, requirements, and fees, please visit the front desk.
Am I able to freeze my membership?
Platinum, Platinum Flex, Diamond and Diamond Flex memberships have 6 biweekly holds annually per Contract Start Date. To request a membership freeze, please complete a Membership Freeze Request through the MyAlteaActive App. Freeze requests require 5-day’s notice and cannot be applied retroactively.
Guest Service Hours: 8am-8pm daily, our Member Service Team is available to assist.
*Eligible memberships must be in good standing for hold privileges’ to be applied.
Can Guests Attend Studio Fitness Classes?
Guests can join a class on a walk-in basis (if there is availability in the class).
Do you offer bike and/or scooter parking?
Yes. There is a bike room located on P1 with 80 stalls available for Altea members and guests. The room is located immediately outside of the south entry door to the main bank of elevators. Altea is not responsible for you or personal belongings.
Will there be other locations in Toronto?
Altea is planning to expand within Ontario and across Canada!
Can I just get a membership for only the pool?
All of our memberships include access to the pool; however, we do not offer a membership for only the pool. If you would like to learn more about our membership options, please book a tour.
What type of shampoo, body wash & lotion are available for members?
We are thrilled to offer our members Aveda personal care products.
Can my friend or family member come for a class with me? Is there an age limitation?
Yes, as long as they are over 12 years old AND a current member or visitor with a valid Guest Pass. Please note that guests are limited to walk-in availability for classes.
Does Altea Active cater to all fitness levels & age groups?
Yes, all classes provide progressions and modifications. We use acronyms for levels: E=Everyone, I=Intermediate, A=Advanced to help you choose the right level for your workout.
What are the Hours of Operation?
We are open Monday to Saturday from 5AM to 11PM and Sundays from 5AM to 9PM.
Can I apply in person?
We encourage all candidates to apply online on our Careers Page!
When would I be able to start work?
It depends on the role that you are interested in. See current openings on our Careers Page.
Are you hiring?
We sure are! Check out our Careers Page.
Do I need to have a valid certification to teach at Altea?
Yes, all Altea instructors are required to hold valid certifications in the discipline they teach.
What are the perks and benefits to working at Altea?
For starters, you will be part of a group of talented individuals who cultivate magic, mindfulness, embrace change, and celebrate the community which is Altea.
Through a culture of empowerment and adventure, Altea delivers career-defining and growth experiences for our team members.
PLUS … Altea Team Members Receive:
– Competitive Pay
– Professional Development
– Benefits and a
– Complimentary Membership
What positions is Altea hiring for?
We have a wide variety of positions within the Altea! Click here to learn more about current openings, and to submit your application!
Where do I submit my application and resume?
Click here to learn more about current openings and to submit your application!
How can I get a job at Altea?
If you’re an individual who wants to be part of a vibrant team of go-getters who redefine and inspire a new way of exploring health and fitness by taking care of the body, mind and spirit then we want to hear from you!
When you join Altea, you’re not just joining a team – you’re joining a family. We’re proud to bring together talented people who cultivate magic and mindfulness, embrace change, and build community.
Altea Team Members Receive:
– Competitive Pay
– Professional Development
– Benefits, and a
– Complimentary Membership
Click here to learn more and submit your application!
What should I bring to each session?
Bring gym clothes that allow you to move freely. Training shoes are more appropriate than running shoes for lifting weights. A water bottle is recommended. Cell phones are allowed but should not we worn on the body while exercising.
Do personal training sessions expire?
Yes. Personal training sessions expire after one year.
How hard will I work during each session?
Your personal trainer will collaborate with you to determine your levels of perceived exertion. They will use the information you provide to ensure you are working hard enough to see results, but NOT in excess of what is safe or appropriate.
Will my training package renew automatically?
No. Your personal trainer will present renewal options near the end of your current package.
Can I cancel my training package at any time?
No. Training packages can not be cancelled outside of your rights under the Consumer Rights Protection Act. Sessions can be sold or gifted to other Altea members.
How many times a week should I see a trainer?
Three sessions per week is optimal for seeing results, while two sessions per week can be effective if the client also completes workouts on their own.
What if I need to cancel a session? How far in advance do I need to notify you so that I don’t get charged?
We have a 24 hour cancellation policy. Personal training sessions cancelled within 24 hours will be charged.
How do I find the right personal trainer for me?
Contact the Personal Training Manager, Matt Potter, at mpotter@alteaactive.com.
How much does a personal trainer cost?
This depends on Level of Personal Trainer, length of package, type of training, etc. They can range from around $80 to $115 per hour. For more info, please email totraining@alteaactive.com.
Does Altea Active offer personal training?
Absolutely! We offer 1-on-1 personal training and small group training programs. Our dedicated personal trainers are ready to work alongside you to motivate, educate and inspire results. If you are interested in more info about Personal Training, please email our membership Concierge.
I received and email about missing a class, but I did attend. How do I get my strike removed?
You can email Toronto@AlteaActive.com for assistance.
How many strikes are you allowed before you receive a booking penalty?
If you receive 3 strikes within a 14-day rolling period, you will lose booking privileges until your strikes expire (14 days).
What is a strike?
If you book a Studio Fitness class through your MyAlteaActive app and do not attend, or you cancel your session with less than 30-minutes notice, you will receive one strike. To avoid a strike, it is essential to check in with your studio instructor upon arrival at your class.
Studio Fitness Booking Policies:
Altea currently opens reservations through the MyAlteaActive app 48 hours prior to each class. Members are able to book on a first-in basis. If you are not going to be able to make the class, we ask that you cancel at least 30 minutes prior to the class start time. This allows time for another member to fill your spot if you can’t make it! Cancellations within 30 minutes of the class start time will be considered a late cancel, and you will receive a strike.
Can I Attend A Class If I Didn’t Book?
We accept walk-ins to each class if there is space available.
What is the temperature of the humidity in the Hot Yoga Studio?
Hot Yoga 40-45% relative humidity and 104-105 degrees Farenheit (40 degrees Celcius).
Are all classes on the schedule included in my membership?
Yes, all studio fitness classes are included in all levels of membership.
Do I need to have a valid certification to teach at Altea?
Yes, all Altea instructors are required to hold valid certifications in the discipline they teach.
Can my friend or family member come for a class with me? Is there an age limitation?
Yes, as long as they are over 12 years old AND a current member or visitor with a valid Guest Pass. Please note that guests are limited to walk-in availability for classes.
Does Altea Active cater to all fitness levels & age groups?
Yes, all classes provide progressions and modifications. We use acronyms for levels: E=Everyone, I=Intermediate, A=Advanced to help you choose the right level for your workout.
I’m a current member and looking for more information about upgrading to Diamond, how do I get more info?
Please complete this form and our Diamond Member Community Ambassador will follow up.
How can I track my progress?
Diamond members receive a 30 minute follow up Rx session every 4 weeks to continue to track their progress.
Will I share equipment?
No, we have 15 individual Pods fully equipped with everything you will need for your session.
I am not a Diamond member, can I still come to a session?
Certainly, you can use the MyAlteaActive App to book or simply speak to any of our Customer Service Associates about booking an LF3 session.
How far in advance can I book LF3 Sessions?
LF3 sessions can be booked 72 Hours in advance.
What is the capacity of the LF3 Studio?
LF3 classes are limited to 15 participants. Everyone will receive their own station and focused attention from the LF3 Coach
Are small group training classes worth it?
Yes, small group training classes can be worth it for many people looking to improve their physical fitness and achieve their goals. Here are some reasons why:
What does LF3 mean?
LF3 stands for: Lifestyle Fitness based on 3 Core Pillars:
Be Strong | Be Healthy | Be Resilient
Each LF3 class incorporates a mixture of cardiovascular and resistance training that is never repeated twice. We’re all about keeping it new and exciting to keep you, and your body, on its toes. Our engaging staff and sense of camaraderie you’ll build with other members will keep you wanting to come back to LF3, again and again. Heads up! You won’t see machines in our studios. Our workouts are based on realistic movements inspired by everyday life. Learn to enjoy movement and enhance your overall quality of life.
