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Professional Services

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feel your best

At Altea Active, we understand that achieving optimal fitness and wellness involves not just physical exercise but also relaxation and self-care. That’s why we’re proud to offer registered massage therapy services designed to help our members reduce stress, alleviate pain, and improve overall well-being. 

Our registered massage therapists are highly trained and experienced professionals who use various massage techniques to target specific areas of tension or discomfort. 

Whether recovering from an injury, dealing with chronic pain, or simply looking to relax and unwind, our massage therapists will work with you to create a personalized treatment plan that meets your individual needs and goals. 


Lost and Found

Items that are returned to the level 2 front desk can be identified and claimed in person during Guest Service Hours 8am-8pm daily. 

Can I transfer my membership?

All memberships except for Platinum Flex have transfer privileges.

The stipulations surrounding a transfer are as follows:

  • Eligible members may only transfer their membership within their initial contract term.
  • Both the transferor and transferee must be present at the club to complete the membership transfer.
  • Members must pay a transfer fee, that may change at the sole discretion of Altea Active. Currently there are two options available for eligible members:
    1. Transfer Option 1:   Fee: $99.95 + tax.  New member joins at the current membership rate and receives the term remaining on the agreement.
    2. Transfer Option 2:  Fee: $249.95 + tax.  New member joins at the previous member’s membership rate and receives the term remaining on the agreement.

What is the policy for sickness?

If your child is unwell, please keep them at home. Participation in the Active Kids Club may be denied, if:

  • Your child has visible rashes
  • Open wounds or sores
  • Signs of fever
  • Unable to participate in activities due to illness

What is the Reformer Pilates?

The sliding bed-like machine uses springs and straps to create varying resistance. It allows you to target small muscle groups and strengthen and stretch your muscles safely.  The Reformer allows you to explore many more exercises than mat Pilates. There are so many movements and variations that can be used to challenge your whole body in a different, effective way. Reformer sessions are a great way to work the whole body while increasing mobility, strength, flexibility, and core stabilization while never getting bored.

Which Pilates Reformer will I use?

The Reformer used is the Allegro 2 Reformer by Balanced Body

What is Reformer Pilates good for?

Reformer Pilates develops a strong core while supporting and strengthening the torso, hips, shoulders and pelvic muscles. Reformer Pilates gives a full-body (can also be sectioned off to upper and lower body) workout, improving power, strength, flexibility, mobility, cardio and efficiency.

What are the Benefits of the reformer? Why would I want to use the Pilates Reformer?

  • There are so many benefits, here are a few:
    • Increase strength, flexibility and balance, which improves posture.
    • Increases mobility
    • Improves mental health
    • Improves overall fitness
    • Professional coaching delivering exceptional results in a safe and fun way
    • Total Body workout or body part focus
    • Tones muscles
    • Decreases joint pain
    • Low-impact but high-intensity
    • Improves core strength and stability
    • Increases sports performance for runners, golfers, football, and the list goes on!

Who can benefit from using the Pilates Reformer?

  • Anyone and Everyone!
  • Athletes
  • Beginners
  • Pilates enthusiasts
  • Rehabilitating
  • Pregnant (with Doctor’s approval)

What are the different levels offered for Pilates Reformer Classes?

1. Foundations – Those new to the Reformer or looking to fine-tune the basics. If you have never been on a reformer or it has been a long time since you have done reformer classes, it is suggested to complete the 3 Small Group orientation package, or the introductory – 3 private sessions before you take part in any other I/A group classes. This class is for everyone. The instructor will teach all levels in the class.
2. Intermediate– For participants who have done our Foundations sessions or are familiar with the reformer apparatus already and are ready for more! Essential breathing and concentration at the Foundations level are now challenged with staying centred while learning the intermediate repertoire.
3. Advanced– Understands the Pilates reformer repertoire, including breath work and is ready for a challenge. One can move quickly from one exercise to another with proper form.

If I have never done Reformer Pilates, which session do I attend?

You would go into any “Foundations” class, which will introduce you to the Reformer, and go through a slower-paced class focusing on learning all core exercises and introducing you to breath. This class is also suitable for someone wanting to fine-tune the basics.

For a complete list of FAQs, please click here